Procurement Manager, GS Experience

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Job Title: Procurement Manager, GS Experience

Company Name:	Johnson & Johnson
Location:	Tampa, FL
Position Type:	Full Time
Post Date:	03/04/2026
Expire Date:	04/03/2026
Job Categories:	Healthcare, Other, Legal, Purchasing, Logistics

Job Description

Procurement Manager, GS Experience
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at <a target="_blank" href="https://www.jnj.com">jnj.com</a>As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job Function: ProcurementJob Sub Function: Contract & Processing ServicesJob Category:People LeaderAll Job Posting Locations:Tampa, Florida, United States of AmericaJob Description:The Manager, Experience is a key leadership position within the Global Services Payment & Experience team, focused on delivering exceptional service to J&J business partners and suppliers. This role reports to the Director of North America Global Services Payment & Experience and supports the interface between BPO partners, Global Services (GS) teams, business partners and suppliers. The Manager is responsible for ensuring a seamless, compliant, and user-friendly experience across procurement services. Key Responsibilities <ul><li>Manage Interactions: Oversee all interactions between the AskGS team, GS teams, and business requestors to ensure smooth and effective communication and resolution of queries. </li></ul><ul><li>User/Employee Satisfaction: Drive initiatives to increase user and employee satisfaction, regularly collecting feedback and implementing improvements to the service experience. </li></ul><ul><li>Process Updates: Ensure the AskGS team receives timely updates on process changes, and that all supporting documentation and materials are current, accurate, and readily available. </li></ul><ul><li>Seamless Experience Coordination: Coordinate with associates to provide a consistent, high-quality experience for all users of Procurement AskGS </li></ul><ul><li>Transition of New Activities: Lead and support the transition of new activities and services to the AskGS team, ensuring readiness and effective knowledge transfer. </li></ul><ul><li>Performance Monitoring and Continuous Improvement: Monitor service performance metrics, analyze trends, and drive continuous improvement initiatives to enhance service delivery. </li></ul>Process and Compliance <ul><li>Ensure all processes comply with defined standards and policies, maintaining audit readiness and process integrity. </li></ul><ul><li>Partner with Service Provider Management to uphold Wipro service provider standards and resolve issues in a timely manner. </li></ul>Team Leadership <ul><li>Coach, mentor, and develop direct reports to build a high-performing, engaged team. </li></ul><ul><li>Foster a culture of accountability, collaboration, and professional growth within the team. </li></ul>Global Collaboration <ul><li>Participate in global projects and strategic initiatives to align processes and share best practices across regions. </li></ul><ul><li>Actively interact with the global Procurement AskGS network to ensure alignment and knowledge sharing. </li></ul><ul><li>Serve as the training liaison for North America, coordinating training needs and materials for the region. </li></ul>Required Qualifications and Skills <ul><li>Bachelor’s degree in business administration, supply chain, or related field; Master’s degree preferred. </li></ul><ul><li>5+ years of experience in procurement, shared services, or a similar operational leadership role. </li></ul><ul><li>Proven track record of managing teams and driving user satisfaction in a service delivery environment. </li></ul><ul><li>Strong understanding of procurement processes include accounts payable, source to contract activities & supplier/payee management. </li></ul><ul><li>Excellent communication, stakeholder management, and problem-solving skills. </li></ul><ul><li>Ability to lead change, implement process improvements, and manage multiple priorities in a fast-paced environment. </li></ul><ul><li>Experience working in a global, cross-functional team environment. </li></ul><div>Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. </div><div> </div><div>Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource. </div>Required Skills: Preferred Skills:Business Data Analysis, Business Savvy, Category Management Strategy, Contract Management, Cost Management, Critical Thinking, Data Analysis, Developing Others, Inclusive Leadership, Leadership, Mentorship, Motivating People, Negotiation, Operational Excellence, People Performance Management, Program Management, RFx Management, Risk Management, Spend Analysis, Supplier Collaboration, Team Management, Vendor Managed Inventory (VMI), Vendor Management, Vendor Selection The anticipated base pay range for this position is :$102,000.00 - $177,100.00Additional Description for Pay Transparency:Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52-week rolling period10 days Volunteer Leave – 32 hours per calendar year Military Spouse Time-Off – 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

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Company Name:

Johnson & Johnson

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https://jj.wd5.myworkdayjobs.com/en-US/JJ/details/Procurement-Manager--GS-Experience-_R-060243-1

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