Description

Providence caregivers are not simply valued theyre invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

As a Service Engineer I at Providence, you play a critical role in designing and maintaining high-performing, reliable, and secure services that support caregivers and business operations. You leverage deep technical expertise to architect solutions that meet compliance standards and KPIs for quality, cost, and caregiver experience. Your responsibilities include hands-on compliance checks, rigorous reliability assessments, benchmarking, and interoperability testing to maintain the highest standards for systems, devices, and equipment designed for all healthcare specific use-case environments. You actively troubleshoot complex issues, collaborating with OEM vendors to drive resolution and ensure minimal disruption. This role will support the enforcement compliance and standardization solutions. Your responsibilities include conducting hands-on compliance checks, performing rigorous reliability assessments, benchmarking, and interoperability testing to maintain the highest standards for systems, devices, and equipment to meet the needs in various healthcare-specific use-cases. You actively troubleshoot complex issues, collaborating with OEM vendors, suppliers, and partners to drive resolution and ensure minimal disruption. Your proactive approach includes incident responses, and continuous monitoring of production environments. By applying best practices, driving process improvements, and utilizing data-driven insights, you enable predictable, on-time releases and cost-effective solutions. Ultimately, you help deliver resilient, innovative solutions that empower caregivers and enhance service excellence across the organization.

Providence offers hybrid work opportunities for candidates residing within a daily commuting radiusup to 65 milesfrom any of our primary office locations listed below.

• California: Irvine

Required Qualifications:

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience



• 1 or more years of related experience



• Some experience in automation, specifically related to deployment, recovery, or other manual processes

Preferred Qualifications:

• 1 or more years of experience in hardware validation, system integration, reliability/stress testing, and test automation



• Applies deep technical expertise and engineering best practices to conduct functional, performance, stress, and interoperability testing across complex systems.



• Rapidly troubleshoots and resolves sophisticated issues, performing thorough rootcause analysis and coordinating vendor escalations when needed.



• Collaborates closely with developers, testers, program managers, and clinical/IS stakeholders to deliver reliable, highquality services and solutions.



• Leverages service KPIs, usage insights, and trend analytics to drive capacity planning, performance tuning, and costefficient resource modeling.



• Ensures systems remain resilient, secure, continuously monitored, and optimized for longterm stability and performance.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of Know me, care for me, ease my way. Working at our family of organizations means that regardless of your role, well walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 417631

Company: Providence Jobs

Job Category: Development/Engineering

Job Function: Information Technology

Job Schedule: Full time

Job Shift: Day

Career Track: Business Professional

Department: 4011 SS IS ESI ENDPOINT ENG

Address: CA Irvine 15480 Laguna Canyon Rd

Work Location: Providence System Offices Discovery Park-Irvine

Workplace Type: Hybrid

Pay Range: $44.35 - $68.86

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.