Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Proficient in English Language May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization
• Examples of specialized experience would typically include, but are not limited to: 2 years Advanced Medical Support Assistant experience (AMSA).Knowledge and technical expertise in computer software packages including WORD, Excel, Outlook, PowerPoint and VistA, CPRS
• The ability to communicate effectively orally and in writing
• The ability to establish and maintain effective working relationships with others
• The ability to analyze facts and information
• Updating and completion of policies and SOP's
• Review clinic grids, clinic profiles and make recommendations for improvement
• Support scheduling efforts and needs within GEC
• Demonstrated appropriate courtesy communications with internal and external customers
• You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization
• Examples of specialized experience would typically include but are not limited to Assessing and resolving day-to-day issues associated with outpatient clinics
• Knowledge of the missions, organizations, programs and requirements of the TMS program
• Knowledge of management principles and processes
• Skilled knowledge of data collection methods and techniques for assessing program development and improving organizational effectiveness and efficiency.
• OR, Education: Applicants may substitute education for the required experience
• To qualify based on education for this grade level you must have 2 years of progressively higher level graduate education leading to a master's degree or master's or equivalent graduate degree
• OR, Combination: Applicants may also combine education and experience to qualify at this level
• You must have an combination of specialized experience and education beyond
• You will be rated on the following Competencies for this position: Administration and Management Attention to Detail Budget Administration Compliance Contracting/Procurement Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Quality Assurance Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Knowledge of Medical Center policies pertaining to procurement of supplies and equipment Knowledge of TMS programs and objectives knowledge of Budgetary and Financial relationships Knowledge of Administrative duties including business letter writing filling, office management and billing
• Knowledge of the mission and goals of Geriatrics & Extended Care Services Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional
• philanthropic
• religions
• spiritual
• community
• student
• social)
• Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment
• You will receive credit for all qualifying experience, including volunteer experience
• Note: A full year of work is considered to be 35-40 hours of work per week
• Part-time experience will be credited on the basis of time actually spent in appropriate activities
• Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment
• Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-09
• Physical Requirements: The physical requirements of this position include lifting, prolong standing, prolong sitting, frequent bending, stooping, walking, reaching overhead, repetitive motion, and climbing stairs
• The mental/sensory requirements include logical thinking, processing and retaining information, reading, recall, reasoning, complex problem solving, hearing, clear distinct speech, writing, typing, keyboarding, use of telephone, and use of VHA deployed technology to complete assigned work
• This position requires face-to-face interactions with customers and stakeholders, use of available IT software and equipment for virtual meeting, timely and accurate completion of work records
• The environment's pace can vary from steady to fast-paced requiring completion multiple priorities in a single day, frequent customer interactions, ability to work in a sometimes noisy environment, and ability to adapt to changes
• This position involves working with persons with communication difficulties, cognitive loss, dementia and stressed caregivers
• Collaboration with multiple stakeholders is essential.