Design, plan and implement a comprehensive suite of customer support services to ensure a high degree of customer satisfaction among prospective and current students and all stakeholders of the Graduate School. Provide administrative support services within the Graduate School to ensure the operations of the School achieve a high level of efficiency.

Bachelor’s degree and 2 years prior experience in customer support services or administrative assistance required. Master’s degree preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Strong writing and organizational skills, experience in customer service, knowledge of higher education and admissions processes, strong interpersonal skills and experience interacting with diverse populations/individuals are required. Excellent computer/technology skills, particularly word processing, creating digital content, spreadsheets and databases are required. Must be highly organized and show great attention to detail. Must be highly-proficient in Microsoft Office 365 suite and managing information in Teams and SharePoint. Ability to interpret policies and procedures and exercise discretion is required. Must be able to be certified in the federal Family Educational Rights Protection Act (FERPA) and adhere to data security policies and regulations. Must be comfortable working with procurement systems, complex budgets, data entry, document verification, and cross-training to provide support to other staff members.

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.